A. We are an Authorized Flooring Dealer. We are an authorized dealer for the top name brand flooring manufacturers and we are able to pass on discount prices to our customers.
A. Any item sold on this website is either marked 'currently in stock' or we will notify you when we have reordered from our sustainable suppliers. Our notifications are sent via email the moment the previous 'sold out' items are available once again.
A. Unfortunately, orders under 250 square feet cannot be processed at this time. All pricing on the website is a "per square foot" price.
A. Yes, at Lumberjack Direct we offer a 30-day, money back program, however, most manufacturers charge a restocking fee; depending on your particular order issue your restock fee may be more or less so please contact our customer service specialists for details. All special, custom order items are not eligible for returns or exchange. Please see our Return Policy for more details.
A. Due to the nature of how we source our sustainable wood flooring, Lumberjack Direct is able to offer additional discounts for large quantity orders. Typically the discounts start at approximately 1,000 square feet, however, in some cases we have sales going on regardless of the size of the order. Give us a call and we'll give you the best price we can.
A. We accept all major credit cards, ACH debit, PayPal, and coming soon, ApplePay.
A. As a general rule direct-to-you shipping can take up to 3 to 5 business days for in-stock merchandise. Out of stock items can take up to 2 or 3 weeks. Special order items typically take 3 to 4 weeks. A flooring specialist will go over everything before you order so that there aren't any surprises.
A. Once you have entered your email address into our system via a purchase on this website, you will be able to head over to the Track My Order page to enter in your order number and email address for the latest status.