Lumberjack Direct wants everyone who shops with us to be 100% satisfied all the time, but we do realize sometimes things happen - it's for this reason we offer very manageable return and exchange policies and our customer service representatives are on staff ready to assist you whenever you have an issue with your flooring purchase. If you happen to have a general customer service question, please feel free to submit your inquiry in the form provided; for all other areas of interest follow these pages for complete details:

Return & Exchanges

Shipping & Delivery Info

Trade Accounts

Our Green Initiative